Advantages of Good Documentation

People, Process, and Technology

It is well known we need great, inspired people in order to lead in a highly competitive business climate. More than ever before, businesses are now embracing the synergy of the technology ecosystem.

IT infrastructure, IT support, business applications, tools, etc. need to be on the leading edge in order to become competitive.

Assuming you have the right people on board and technology acquired, how do you leverage process to become more dominant? You need a total commitment to developing your business process to drive standardization, resulting in repeatable constant delivery. In our business, great documentation facilitates a more streamlined, economical operating model. It also drives an enhanced customer experience, ultimately enabling growth without affecting service.

When is the right time to document?

–    Documents should be created when a new process or procedure is implemented
–    When there is a change to an existing process or procedure
–    Periodically all company documents should be reviewed to encourage process improvement

Characteristics of good documentation

–    Zero errors in spelling, grammar and formatting
–    Verify that everything is Correct, Complete, Current
–    Tagging (Links)
–    Pictures and attachments
–    Easily repeatable and understandable
–    Document as you go, not months later

Benefits of good documentation

–    Knowledge and Learning Preservation – ensures the effective transfer of knowledge and facilitates communication of information
–    Increases Quality and Consistency of Operations
–    Standardized reference that ensures                                                                                    Absolute Accountability

Contact us today at Viyu to learn more about collaboration and what we can do for your company’s IT support and management.